Question 1

Are the iPhones new?

Accepted Answer

No. iPlus focuses on original, imported iPhones that are used or pre-owned, then reviewed before sale. If a unit has a cosmetic detail, it should be disclosed before purchase.

Question 2

Are the photos real?

Accepted Answer

Yes. Each product page should show real photos of the exact iPhone being sold, including visible details such as color, condition, edges, screen, and any cosmetic marks before purchase.

Question 3

Can I reserve an iPhone?

Accepted Answer

Reservation rules should be confirmed by WhatsApp before payment: model, color, storage, delivery estimate, and whether the payment is refundable or applied to the final order.

Question 4

What does iPlus check?

Accepted Answer

Screen, touch, cameras, Face ID or Touch ID, speakers, microphone, WiFi, signal, charging, buttons, battery health, iCloud status, and IMEI/report status.

Question 5

Are the iPhones factory unlocked?

Accepted Answer

Yes. The goal is to sell fully factory unlocked iPhones that can be used with Tigo, Claro, Movistar, Digicel, and more carriers in El Salvador or abroad.

Question 6

How do I know the iPhone is not blocked?

Accepted Answer

iPlus reviews IMEI/iCloud status before sale. The serial number or IMEI should match the device delivered and the order record.

Question 7

What battery health do the iPhones have?

Accepted Answer

Each product should show the exact battery health. iPlus aims to sell strong-battery devices and uses battery health as one of the main quality checks.

Question 8

Is battery wear covered by warranty?

Accepted Answer

Normal battery wear is not covered. If the battery health shown at sale does not match the delivered iPhone, that should be reported immediately for review.

Question 9

What does the iPlus warranty cover?

Accepted Answer

30 days for internal functionality failures, such as camera, Face ID/Touch ID, microphone, speaker, WiFi, signal, charging port, touch failure without physical damage, or an undisclosed IMEI/iCloud issue.

Question 10

What is not covered?

Accepted Answer

Drops, impact, cracked screen, moisture, misuse, third-party repairs, customer Apple ID lock, lost passwords, theft, buyer's remorse, or cosmetic details disclosed before purchase.

Question 11

How do I request warranty support?

Accepted Answer

Message iPlus through WhatsApp within 30 days with your order number, clear photos, and a short video showing the issue. iPlus reviews the device and confirms whether warranty applies.

Question 12

What payment methods are available?

Accepted Answer

Payment methods depend on what is active at checkout for your market. Before paying, iPlus should confirm the final amount, method, and order details.

Question 13

How is delivery handled in El Salvador?

Accepted Answer

Delivery details are confirmed before completing the order. iPlus should tell you the delivery method, estimated time, and any cost before final payment.

Question 14

What comes with the iPhone?

Accepted Answer

Accessories and packaging can vary by device. The product page or WhatsApp confirmation should clearly state what is included before you buy.

Question 15

Can I return it because I changed my mind?

Accepted Answer

No. iPlus should not treat buyer's remorse as a return reason. The warranty is for internal functionality failures, not preference changes.

Question 16

Can I ask questions before buying?

Accepted Answer

Yes. If you are unsure about condition, battery, warranty, delivery, or payment, message iPlus before placing the order.

Clear answers before you buy

Before buying

Condition and verification

Battery

Warranty

Payments and delivery

After purchase

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